| Brands |
CCI Local Professionals |
| Title |
International Customer Orientation |
| Introduction |
All service providers in China have to face a multitude of challenges: what do customers from different cultures really expect? How can you ensure your team grasps how culture affects different expectations and is ready to meet them? This seminar provides you with tools to bring your team up to global service standards. |
| Target group |
Line Managers and Managers in the service industry |
| |
Two years in a supervising function |
| |
BA or college |
| English level needed |
CET 4 or equivalent |
| Key Learning Points |
Realize connection between nationality and customer expectation |
| |
Understand and learn to identify customer concepts of different nationalitiies |
| |
Develop personal cultural awareness |
| |
Lead and manage global service level teams |
| Duration |
1 day |
| Ideal group size |
8-10 pax max |
| Methodology |
learning centered approach |
